Tuesday, September 02, 2008

wherein I indict comcast

We moved recently, to a new apartment by the Capitol Building. It's a great location nearby work, Tortilla Coast and the Capitol South Metro stop. We're above ground, which means no more flooding. That was especially important seeing as how our last apartment flooded twice in three months and it's now hurricane season. We also have a great back porch and backyard that the cat can look out on from any one of our 6 windows.

The move went smoothly, our movers and friends got us out of our old apartment in record time.
Now, to the point...

Comcast has a service where you can switch your cable over from one location to another without having to set it all up again. Last week I called and had them schedule the disconnect for Sunday and asked what the earliest they could re-connect us was. They said we could get the first slot on Tuesday morning. Sounds great so far. Saturday evening comes and we lose our cable and internet... after 30 minutes on hold we give up and watch netflix (first problem).

I've taken off Tuesday morning for the connection and wake up for the tech. We're scheduled for 8:00-11:00am. He shows up at 8:30 and starts scoping the situation out. He indicates that we have the HD box in the living room and a modem, but neglects the basic cable setup in the bedroom (second problem). I ask him to just drop the line and I'll call it in while he's working on it and have it added on. He informs me that he doesn't have time to do that and it'll have to be rescheduled for another time. So I call Comcast and they tell me the same thing (third problem). I figure I'll argue it till he leaves at which point I'll escalate it if it's not fixed.

He comes up to me without showing me how anythings working and asks me to sign his paper. I sign it, figuring; "whatever". as he leaves I go out in the living room and look around to find all sorts of wood chips, plastic baggies and the plastic coverings to cable spread all over the room. I look and the cable box is setup incorrectly (an HD box with standard wiring so the HD doesn't even show up) and there's of course no cable in the bedroom. I look down the street to see if I can track him down but he's long gone. I call Comcast back and explain the multiple problems. They put me on hold while they track down the driver through the switchboard. They get my phone number and say they'll call me right back (they don't). The tech does though about half an hour later wondering what he could have left undone. He thinks it's the white box the modem comes in, but it's a whole lot more and as I'm listing off the items he says: "Oh..." and then hangs up on me.

Lunch time comes around and I haven't heard anything else. I call again. Comcast says they'll call me back again... they don't.

Another hour goes by I call again, they say they'll call me back... they don't.

TWO hours go by. I call again they say they'll call me back... THEY DO! Perhaps it had something to do with me saying if the guy didn't show by 5pm I was calling the BBB and DC Regulatory Agency to file complaints. The CSR (Lawrence) explains that the tech had a full day and I was rescheduled for after 5pm, no definite time but definitely after 5. I would say that's a safe bet since it was 4:45pm when he called me back.

So, I get fed up and decide to call corporate offices in Philly. The woman there was obviously very polite and nice and listened to everything noting when I told her how he hung up on me with a: "WOW... what was his name?" Here's another great point, the tech didn't even sign his name so I have no idea who he is.

so it's now 6:30 at night with poorly installed cable and internet... And I have to wonder, what could comcast honestly do to make this right for me? 3 months of free cable? 6 months? free instalation of dish network?

Thursday, May 22, 2008

I know, I know... it's been a while.

I realized recently that when you stop telling everyone the stupid or silly things you see around you each day (such as I am wont to do in Shenanigans) you sort of stop seeing them as stupid or silly or more to the point you create new coping mechanisms for dealing with them when they directly affect you.

For instance, a while back I noticed that when people in DC cut you off during rush hour they do this wave thing. They don't look at you or your car or anything else for that matter, except perhaps their blackberry, but once your horn sounds and you've slammed on the breaks so as not to have to deal with getting their insurance information, a hand flies up in the air and they wave. I call this the: "I don't know how I got my license" Wave. I say it in a funny voice too so as to show their level of intelligence. It's funny, every once in a while, but when I find myself saying: "I don't know how I got my license" not just on a daily basis, but two or three times a day I realize it's not so funny anymore and this coping mechanism has stopped helping.

So it was with the Grocery store, you may remember (imaginary reader that I am talking to) that I would often write about my adventures in grocery land where people bought odd combination of things and then huffed and puffed in line like their pop-tarts and windex would be stale by the time they got home. I don't really have stories like that, perhaps because I'm the one who has to pick up fresh pop tarts and yes, fresh windex. It seems funny to me now thinking about that, but it doesn't make for good reading if I come home from a trip to the grocery store and I say: "I bought windex and pop tarts today and I was impatient in line."

There's other frustrations out there, but they're work related and as such off limits to the blogo-sphere (off limits to even the blogo-tetrahedron or any blog-polygon for that matter). So I'm left with the day to day observances of things that are funny, frustrating or just plain moronic as fodder for my posts. And you know what? There are not that many things out there, hence the delay in posts from moving in to our new place till now. Or it could just be that I don't have time after work to write these things down when I also want to pack in some quality time with M, the Cat, the Xbox, Top Chef and of course; SLEEP.

I've decided that from now on when I see something that the kids would call "bloggable" I will write it down somewhere and keep it till there's 5 or such of these things so that you no longer (once again you imaginary reader) will have to sit through a several paragraph post of dribble.

before I forget: Happy Birthday Matt!

Friday, January 25, 2008

The Jump

There was a little gap there between posts... we'll see if I keep this up again.

I finally made the jump and now live in Washington D.C., which means that I no longer have to feel guilt when I say: "I live in Washington D.C." when I actually was living in Alexandria, VA. The change hasn't been too drastic, although there have been some nice changes. For instance, I no longer need to commute along the GW Parkway and 395 everyday which should increase my lifespan and lower my blood pressure. We also moved into a place with a washer and dryer, so we no longer have to walk 3 blocks to use our "in-building" laundry room. There's a couple other positives, and of course some negatives. We moved into an english basement style apartment, so my cell phone now only works by the window (notice the lack of plural? that's another negative).

All in all, it was a good move. We hired movers (two of them) and had a plethora of friends who helped out. We started packing up the truck around 9am and were all done around noon. That doesn't mean we don't still have boxes filled with things we still need to unpack, but at least 99% of our stuff is here in D.C. and not sitting in a lonely apartment in Virginia.

The one who took the move hardest was our tiny cat. In the last few weeks we've nicknamed her Princess Fussy Pants, and she was full of fuss this past week. She's starting to get used to the new apartment, meaning she no longer hides under the bed or acts like some unnamed monster is going to pop out from behind the corner at any minute and devour us all. She is, however, still scared of the doors opening and closing, which I'm glad about since she has yet to accept wearing a collar.

Comcast also had a difficult time with the move too. They just couldn't seem to get things right this week, but after three days of aggressive negotiation (for you nerds out there that does not mean I used a lightsaber... nerd), they finally caved in. More on that later.

Tuesday, March 20, 2007

The Show

Ze Frank's one year experiment is over. With Frank's last episode coming on Saturday (his first and last Saturday episode), he completed a program that thousands of webgoers made a daily trip to see.

With his irreverant humor and his intelligent sarcasm, Ze was able to bring complex issues, both social and political, to the masses. He also wasn't above making fun of himself or making sure his viewers didn't take him to seriously. The show spawned many other social programs like The ORG and the League of Awesomeness. Ze brought his viewers into his show and made everyone feel like they were part of what he was doing. For those of you who haven't ever seen The Show, check out the last episode here:


And perhaps look around a little and check out some of the other episodes, you won't be dissapointed.

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Saturday, March 03, 2007

Missing: Hermietta

The search has been called off for Hermietta. She crawled out of her home on Sunday of last week and has not been seen since. Our searchers have worked tirelessly to find her but we fear that 6 days would be too long for her to survive without some source of fresh water.

Hermie, seen here making missing posters, was inconsolable. "I tried to get your attention when she was climbing out, but I'm just too darn small. I told her, stop trying to get out, stop trying to escape... but you know her, she was a climbing fool."

Authorities say that while the massive search is being called off, there still will be efforts made to find Hermietta. Much faith is being put in the spreading of dishes with water soaked napkins spread around the area she was last seen.

Your thoughts and prayers during these dark days was appreciated.

Memorial services will be held next week for our fallen crustacean.

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Friday, February 16, 2007

Snowmeggeddon '07

The big bad snow storm of '07 left the same way it came in; annoyingly. The snow and rain started falling at the same time. It was quite a sight to wake up to, quite an annoying sight. The snow/rain closed the federal government around 2pm and caused problems all over the metro system. THEN the snow storm had the nerve of leaving ice and snow everywhere! What's worse is that certain cities (I'm looking at you northern Virginia!) have failed, 3 days after the storm, to put down any salt on some roads and sidewalks. What's the deal? Are you waiting for the 'big one'?

At any rate, I have no pictures for the viewing public because this storm doesn't deserve them. Stupid ice, why couldn't we have like 14 feet of snow instead? That would have been cool.

So for those of you who don't want to leave your house and walk on the ice, Prairie Home Companion is there for you. They have finally released part of their show (The News from Lake Wobegon) for podcast. You can subscribe to it here: http://prairiehome.publicradio.org/about/podcast/ for free.

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Friday, February 09, 2007

It's feeeeebruuuuuary!

yes, it's February , the most oddly named month of the year. It's also the shortest month of the year, but I'm not going to get into why it is.

A while back I wrote about how being unemployed led to scheduling my days around television shows. Unfortunately day time TV has changed in my time as a productive member of society. I no longer have the great shows to look forward to anymore. There's no more Ed, Third Watch, etc. etc. Now the closest thing to watchable TV is MSNBC and the random episode of Scrubs.

I'm not complaining too much because I'm hoping to be out of this situation soon.

I haven't posted in a while because I really don't have much to talk about but hopefully I'll be back with some story of how I had to interact with crazy people soon.

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